Skip to main content
ClearingHouse Community Menu ≡

Increasing Automation in State Computer Systems

Preventing Technological Barriers to Successful Public Benefits Administration

By Anne H. Chen

States are increasingly relying on computer automation to administer their public benefit programs to the extent that eligibility can be determined more by software design than by caseworkers. New computer systems in several states have created serious barriers for applicants, and designing technology that works accurately across benefit programs has proven to be a challenge. Advocates should anticipate these problems and intervene early when states are considering adoption of new technology to administer benefit programs.

Download this article
↑ Go up to the top.